Contact form

Personal contact with you is important to us. We will be glad to personally take care of your questions and concerns. Just use the following contact form for your concern, and briefly describe your contact request.


Data transmitted using this form is encrypted and is sent via the internet to the Vontobel 3a Pension Foundation (hereinafter referred to as the “Foundation”). Nevertheless, it may be possible for unauthorized third parties to access the data entered into this form, in particular due to malware on the computer. If you use this form to send confidential data (for example an account number), you accept the risk of disclosure of the banking relationship and bank client information to third parties and release the Foundation from any liability for damage resulting from the use of this form, insofar as this is permitted by law.

By providing your telephone number and/or e-mail address, you expressly consent to the Foundation contacting you by telephone and/or unsecured e-mail. The personal data you enter will be used and stored to process and deal with any complaint and to fulfill our contractual obligations in connection with the service you have chosen. The personal data may be processed on behalf of the Foundation by a person appointed by the Foundation, including those outside your location or one of the Foundation’s locations. Your personal data are processed and stored for the duration of our business relationship. In addition, we are subject to a number of duties to retain and document. Finally, the duration of storage is also determined by the statutory limitation periods.

Please note that the use of e-mail and other electronic means of communication involves significant risks, such as a lack of confidentiality, possible manipulation of contents or of the sender, incorrect recipients, viruses, etc. The Foundation declines all liability for any damage in connection with the use of e-mail and other electronic means of communication. The Foundation, therefore, recommends that you do not send any sensitive information by e-mail, that you do not send the received text along with the reply, and that you manually re-enter the e-mail address.

The Foundation does not accept orders for business activities such as account openings, payment or stock market orders, revocation of orders or authorizations, changes of address, etc. via this form. Please contact your relationship manager about such transactions.

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